LATE ARRIVALS: 

1. CLIENTS ARRIVING 10 OR MORE MINUTES LATE FOR THEIR APPOINTMENT WILL ALSO BE CHARGED $10. 

MULTIPLE SERVICES:

1. IF YOU ARE LATE FOR AN APPOINTMENT INVOLVING MULTIPLE SERVICES, YOU MAY NOT BE ABLE TO RECEIVE ALL SCHEDULED SERVICES. IN SUCH CASES, YOU MAY NEED TO BE RESCHEDULED FOR ANY SERVICES MISSED DUE TO YOUR TARDINESS.
2. IF YOU ARE LATE FOR AN APPOINTMENT INVOLVING MULTIPLE SERVICES, YOU MAY NOT BE ABLE TO RECEIVE ALL SCHEDULED SERVICES. IN SUCH CASES, YOU ARE STILL RESPONSIBLE FOR THE FULL SERVICE FEE. 

LATE CANCELLATION FEES: 

1. IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT, LESS THAN 24 HOURS, PRIOR TO YOUR SCHEDULED TIME, YOU WILL BE ABLE TO RESCHEDULE HOWEVER, YOU WILL BE FORFEITING YOUR DEPOSIT AND MUST SECURE YOUR NEW APPOINTMENT WITH A NEW 50% DEPOSIT.

WALK-IN APPOINTMENTS:

1. WALK INS ARE WELCOME UPON AVAILABILITY.

SAFE ZONE BEAUTY, RESERVES THE RIGHT TO IMPLEMENT THE FOLLOWING CHARGES FOR CLIENTS WHO DO NOT ADHERE TO OUR APPOINTMENT POLICIES. THESE POLICIES ARE IN PLACE TO ENSURE FAIRNESS AND TO RESPECT THE TIME OF BOTH OUR CLIENTS AND MYSELF. THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.

INCLEMENT WEATHER POLICY

AT SAFE ZONE BEAUTY , I PRIORITIZE THE SAFETY AND WELL-BEING OF MY CLIENTS AND EMPLOYEES. INCLEMENT WEATHER REFERS TO EXTREME CLIMATIC CONDITIONS, SUCH AS HAIL, SNOW, COLD TEMPERATURES, HURRICANES, TORNADOES, FLOODS, OR ANY COMBINATION OF THESE, THAT MAKE IT UNREASONABLE OR UNSAFE FOR INDIVIDUALS TO TRAVEL OR BE EXPOSED TO THE ELEMENTS.

WEATHER-RELATED RESCHEDULING: 

1. IF INCLEMENT WEATHER AFFECTS YOUR SCHEDULED APPOINTMENT, BROWS & MEOWS WILL PROACTIVELY CONTACT YOU TO RESCHEDULE YOUR VISIT.

CLIENT-INITIATED CANCELLATIONS:

1. IF YOU ARE UNABLE TO ATTEND YOUR APPOINTMENT DUE TO INCLEMENT WEATHER, PLEASE NOTIFY US AS SOON AS POSSIBLE. WE APPRECIATE AS MUCH ADVANCE NOTICE AS YOU CAN PROVIDE.

NO CHARGES FOR WEATHER-RELATED CHANGES: 

1. CLIENTS WILL NOT INCUR ANY CHARGES FOR RESCHEDULING OR CANCELING APPOINTMENTS DUE TO INCLEMENT WEATHER CONDITIONS.

THANK YOU FOR YOUR UNDERSTANDING. YOUR SAFETY IS OUR TOP PRIORITY, AND WE ARE HERE TO ACCOMMODATE YOU DURING ADVERSE WEATHER CONDITIONS.

STATE OF EMERGENCY AND MANDATORY EVACUATION POLICY:

AT SAFE ZONE BEAUTY, THE SAFETY OF OUR CLIENTS AND STAFF IS OUR TOP PRIORITY. IN THE EVENT THAT THE GOVERNMENT OF THE COMMONWEALTH OF VIRGINIA DECLARES A STATE OF EMERGENCY THAT INCLUDES MANDATORY BUSINESS CLOSURES OR EVACUATIONS IN THE HAMPTON ROADS AREA, THE FOLLOWING POLICY WILL APPLY:

BUSINESS CEASE:

1. SAFE ZONE BEAUTY, MAY TEMPORARILY CEASE ALL BUSINESS OPERATIONS UNTIL THE STATE OF EMERGENCY CONDITIONS ARE LIFTED BY GOVERNMENT AUTHORITIES.

APPOINTMENT RESCHEDULING:

1. WE WILL PROACTIVELY CONTACT CLIENTS TO RESCHEDULE ANY APPOINTMENTS THAT FALL DURING THE PERIOD OF THE STATE OF EMERGENCY OR MANDATORY EVACUATION.

NO CHARGES FOR RESCHEDULING:

1. CLIENTS WILL NOT INCUR ANY CHARGES FOR RESCHEDULING OR CANCELING APPOINTMENTS DUE TO A STATE OF EMERGENCY OR MANDATORY EVACUATION IF THEY ARE TRAVELING FROM OR TO AN AREA AFFECTED BY THESE CONDITIONS.

CONTINUED OPERATIONS:

1. IF A STATE OF EMERGENCY IS DECLARED BUT DOES NOT REQUIRE BUSINESS CLOSURES OR EVACUATIONS, SAFE ZONE BEAUTY WILL CONTINUE TO OPERATE AS USUAL.

RISK ASSESSMENT:

1. SHOULD IT BE DETERMINE BY PUBLIC OFFICIALS AND GOVERNMENTAL AGENCIES, THAT THE RISK TO CLIENTS OR STAFF BECOMES UNTENABLE, WE RESERVE THE RIGHT TO CEASE OPERATIONS AND WILL NOTIFY CLIENTS TO RESCHEDULE THEIR APPOINTMENTS ACCORDINGLY.

THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION. YOUR SAFETY IS OUR PRIMARY CONCERN, AND WE ARE COMMITTED TO KEEPING YOU INFORMED DURING ANY EMERGENCY SITUATIONS.

CONFIDENTIALITY POLICY:

AT SAFE ZONE BEAUTY, I AM COMMITTED TO PROTECTING THE PRIVACY AND CONFIDENTIALITY OF MY CLIENTS. THIS POLICY OUTLINES OUR PRACTICES REGARDING THE HANDLING OF PERSONAL INFORMATION AND ENSURES THAT YOU UNDERSTAND YOUR RIGHTS IN RELATION TO YOUR PRIVACY.

RIGHT TO CONFIDENTIALLY:

1. EVERY CLIENT HAS THE INHERENT RIGHT TO CONFIDENTIALITY. WE RESPECT AND UPHOLD THIS RIGHT BY ENSURING THAT ALL PERSONAL INFORMATION IS TREATED WITH THE UTMOST CARE AND DISCRETION.

HEALTH HISTORY QUESTIONNAIRES:

1. ALL HEALTH HISTORY QUESTIONNAIRES YOU COMPLETE WILL BE KEPT CONFIDENTIAL. THIS INFORMATION IS VITAL FOR PROVIDING YOU WITH THE BEST POSSIBLE CARE, AND IT WILL ONLY BE ACCESSIBLE TO AUTHORIZED STAFF INVOLVED IN YOUR TREATMENT.

CONFIDENTIAL DATABASES:

1. OUR CLIENT AND EMAIL DATABASES ARE STRICTLY CONFIDENTIAL. WE MAINTAIN ROBUST SECURITY MEASURES TO PROTECT THIS INFORMATION FROM UNAUTHORIZED ACCESS.

NO SHARING OF INFORMATION:

1. I DO NOT SHARE MY CLIENT DATABASES WITH ANY OUTSIDE COMPANIES OR ORGANIZATIONS. YOUR PERSONAL INFORMATION WILL NOT BE SOLD, RENTED, OR OTHERWISE DISCLOSED TO THIRD PARTIES WITHOUT YOUR EXPLICIT CONSENT, UNLESS REQUIRED BY LAW.

Rescheduling

Please give at least 1 day notice.

Running late

We hold your slot for 10 minutes past your start time.

Arriving late

$10.00.

Not turning up

$25.00.

Cancelling late

Free before that, then within 12 hours, $25.00; within none, $10.00.Taken automatically from the card you booked with.